Shipping policy
Shipping Policy
Réia Diamonds is committed to delivering your orders safely, promptly, and with the utmost care. This Shipping Policy outlines the terms and conditions governing our shipping processes. By placing an order on our website, you agree to the terms set forth below.
1. Order Processing Time
1.1 General Orders
- All orders are processed within 3 business days after payment is successfully received.
- Orders placed on weekends or public holidays will be processed the next business day.
- The general expected delivery timeline is available on each product page and will be adhered to accordingly.
1.2 Custom and Personalized Orders
- For custom-made or personalized items, processing times may vary based on the complexity of the request. Estimated processing times will be communicated during order placement.
1.3 Delays
- Processing may be delayed due to unforeseen circumstances, such as verification issues or inventory shortages. Customers will be notified of such delays.
2. Shipping Options and Estimated Delivery Times
2.1 Domestic Shipping Within India
- Standard Shipping: 3–7 business days based on the specified pin code. Shipping timelines depend on delivery partners, and any delays will be communicated.
- Express Shipping: Delivered within 3 business days.
2.2 International Shipping
- Shipping timelines vary depending on the destination country and the selected shipping method at checkout. Delivery may take 7–21 business days, depending on location.
- Important: Réia Diamonds cannot guarantee delivery timelines due to customs processing times in destination countries.
3. Shipping Fees
- Fees are calculated at the time of checkout.
4. Order Tracking
4.1 Tracking Details
- Once your order is shipped, you will receive a notification containing tracking details.
4.2 Responsibility
- While we provide order tracking information, Réia Diamonds is not responsible for delays caused by carriers.
5. Duties, Taxes, and Customs Charges
5.1 Domestic Orders
- All applicable sales taxes are calculated at checkout and included in your total order cost.
5.2 International Orders
- Orders shipped outside India may be subject to import duties, VAT, and other taxes imposed by the destination country.
- Customers are solely responsible for these additional charges, which are not included in the purchase price or shipping fees.
6. Address Accuracy
6.1 Customer Responsibility
- Customers must provide a complete and accurate shipping address during checkout.
6.2 Corrections
- Changes to shipping addresses must be requested within 12 hours of placing the order.
- Réia Diamonds is not liable for delays, misdeliveries, or losses caused by incorrect or incomplete addresses provided by the customer.
7. Shipping Restrictions
7.1 General Restrictions
- Réia Diamonds does not ship to P.O. Boxes, APO/FPO addresses, or restricted areas unless otherwise specified.
7.2 Country Restrictions
- We currently do not ship to countries subject to trade restrictions or embargoes.
7.3 Prohibited Items
- Some items may be restricted for international shipping due to local laws.
8. Lost, Stolen, or Damaged Packages
8.1 Risk Transfer
- Risk of loss or damage transfers to the customer upon carrier acceptance.
8.2 Reporting Damages
- If your package arrives damaged, notify us within one day of delivery. Provide photos of the packaging and item for evaluation.
8.3 Lost or Stolen Packages
- Réia Diamonds is not liable for stolen packages after confirmed delivery. For lost packages, contact the carrier or our support team for assistance.
9. Insurance
9.1 Complimentary Insurance
- All orders are insured during transit up to the point of delivery confirmation.
10. Refunds and Returns Related to Shipping
10.1 Shipping Costs
- Shipping fees are non-refundable unless the return is due to an error on our part.
10.2 Returns and Exchanges
- For details, refer to the Returns and Exchanges Policy.
11. Contact Information
If you have questions or concerns about our Shipping Policy, feel free to contact us:
- Email: jacob@reia.diamonds
- Phone: +916360480125
- Business Hours: 11 AM – 7:30 PM IST
12. Policy Updates
Réia Diamonds reserves the right to update this Shipping Policy at any time without prior notice. Changes will take effect immediately upon publication on our website.