Réia products are eligible for a lifetime cashback.
Returned Réia products will be inspected by authorized personnel at the Réia warehouse, authorized shop-in-shop, or flagship store, and the return will be initiated only if the product is received in good saleable, marketable condition, and up to Réia's satisfaction, except in the case of a manufacturing defect, to be determined by Réia.
Good Saleable, Marketable Condition is defined as follows: Physical Condition: Free from visible damage, scratches, dents, or deformities beyond normal wear and tear. Completeness: All components, parts, stones, settings, clasps, and attached elements should be intact and in their original condition. Cleanliness: The product should be clean and free from significant stains, marks, or discoloration. Free from Alterations or Modifications: The product should not have undergone any alterations, repairs, or modifications by third parties, other than authorized personnel, unless explicitly permitted by Réia's policies.
Examples of issues not considered as manufacturing defects: Discoloration due to exposure to chemicals, makeup, swimming pools, hot tubs, or bathing. Prongs and precious metals wear over time and may require restoration work as normal wear. Bent, caught, or worn-out prongs allowing a stone to fall out or be lost due to normal wear or other damage. Lost stones or stones that have fallen out due to chipping or breaking caused by normal wear or other damage.
Warranty Voided If: Réia determines that the product has been repaired or altered by anyone other than Réia. The product forwarded to Réia was not manufactured by Réia.

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Cash Back Policy