Shipping and Delivery Policy

Shipping & Delivery Policy

Every Reia piece is made with lab-grown diamonds and BIS-hallmarked gold, and it travels to you the same way it leaves our workshop: sealed, insured, and tracked.

This page explains how long your order takes, what it costs to ship, how to follow it, and what to do if something goes wrong. It applies to all orders placed on reia.diamonds website. If your question isn't answered here, get in touch; a real person will pick it up.

Shipping & Delivery at a Glance

Where We Deliver

Across India

We deliver to addresses throughout India, including all major cities.

Remote and Non-Serviceable Locations

Some remote PIN codes are not covered by our courier partners, and some are covered only at additional cost. If you're unsure about your location, check with us before you order. Call +91 63605 80124, message us on WhatsApp, or email official@reia.diamonds. We'll confirm serviceability and any additional charges before you pay.

Prefer to Collect in Person?

You can collect your order from any Reia store instead of having it shipped. Tell us when you order, or mention it when your Client Advisor calls to arrange delivery. Find your nearest store.

Order Processing Time

Processing and delivery are two separate stages. Processing is the time we take to prepare, quality-check, and pack your piece. Delivery is the time the courier takes to bring it to you.

Ready-to-Ship Pieces

All orders are processed within 3 business days after payment is successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Browse our ready-to-ship pieces if you're working to a deadline.

Made-to-Order and Customised Pieces

Made-to-order and customised pieces are crafted for you after your order is confirmed, so processing times may vary depending on the complexity of the design or personalisation. The estimated processing time will be communicated during order placement, and we will keep you updated as the piece progresses.

Diamonds are priced at a flat ₹35,000 per carat, with pricing scaling linearly. That means a 0.50-carat diamond is ₹17,500, a 1.0-carat diamond is ₹35,000, and a 2.0-carat diamond is ₹70,000. There are no price jumps at round-number weights and no variable per-stone diamond pricing.

What Can Delay Processing

Occasionally, processing takes longer than expected, usually because of a payment verification check or a stock issue. If that happens, we'll contact you rather than leave you waiting.

Delivery Timelines

Timelines are estimates, not guarantees. Once a parcel is with the courier, its progress depends on the courier network.

Need It Sooner?

We can often move faster than the standard timeline. Contact our customer care team before or just after ordering, and we'll look at what's possible. In exceptional cases, we can arrange 7-day delivery, depending on the piece and our production capacity at the time.

How Your Order Reaches You

1. Order placed: You complete your order on reia.diamonds website.
2. Order confirmed: you receive confirmation with your order details.
3. Processing: your piece is prepared or crafted.
4. Quality check: every piece is inspected before it leaves us, with its diamond certificate and invoice.
5. Your Client Advisor calls: once your order is ready, an advisor contacts you to arrange shipment or in-store collection.
6. Dispatch: your order is sealed in tamper-proof packaging and handed to our courier partner.
7. Tracking sent: tracking details reach you by email and WhatsApp.
8. Delivered: insured all the way to your door.

Tracking Your Order

Once your order ships, we send tracking details to your registered email and WhatsApp number, and you can follow real-time updates from there.

Tracking becomes available at dispatch, not at the point of ordering, so there's nothing to track while your piece is still being made. You can also see your orders in your account.

If tracking hasn't reached you within a day of being told your order has shipped, or the tracking hasn't updated in several days, contact us, and we'll chase it with the courier.

Delivery Delays

Most orders arrive on schedule. Delays, when they happen, usually come down to:

• Courier network delays or route disruptions
• Public holidays and peak festive volumes
• Weather and local disruptions
• Deliveries to remote locations
• Incomplete or incorrect delivery addresses
• Extended production time on a made-to-order or customised piece
• Payment verification or stock checks during processing

We'll keep you informed if your order is running late. We're not able to control courier timelines once a parcel is in transit, but we will always help you chase it.

Changing Your Delivery Address

Address changes must be requested within 12 hours of placing your order. Contact us as soon as possible on +91 63605 80124, WhatsApp, or official@reia.diamonds with your order number and the corrected address.

After that window, we may not be able to make the change, and once an order has been dispatched, the address cannot be altered.

Please double-check your address, PIN code, and phone number at checkout. We can't take responsibility for delays or misdelivery caused by an incorrect or incomplete address.

If Something Goes Wrong

Damaged or Tampered Packaging

Check the parcel before you open it. If the packaging is damaged, opened, or tampered with:

1. Photograph the packaging before opening it, and photograph the item once opened.
2. Contact us within one day of delivery at official@reia.diamonds or +91 63605 80124.
3. Keep the packaging and all documents; the diamond certificate and original invoice are needed for any claim.

Every Reia order is fully insured in transit, and reporting quickly lets us act on that cover.

Lost or Undelivered Shipments

If tracking shows your order as delivered but you haven't received it, or if a shipment appears to be lost in transit, contact us straight away with:

• Your order number
• The tracking number
• The delivery address on the order
• When you last saw the tracking update

We'll take it up with the courier and keep you posted. Please note that once delivery has been confirmed by the courier, we aren't able to accept liability for packages taken from the delivery location.

Made-to-Order and Customised Jewellery

Made-to-order and customised pieces are crafted individually for you, so they work a little differently.

How it works. You share your design or requirements, we prepare a 3D rendering for your approval, and for custom rings, a wax model is created so you can review the shape and proportions before production. Sizing and final specifications are confirmed before crafting begins. You can book a design consultation or a customisation appointment to begin.

Payment. Made-to-order pieces are confirmed with a 50% advance payment, with the balance due before shipping.

Timelines. We confirm your delivery estimate when your design is approved, and update you as the piece progresses.

Before you order. Customised, engraved and personalised pieces are treated differently from ready-to-ship items under our returns terms. Please read the Return & Exchange Policy and the Lifetime Exchange & Buyback Policy before confirming a custom order.

International Delivery

International shipping is available on enquiry. Costs depend on the destination country and applicable import duties, so we quote them individually rather than at checkout.

To arrange an international order, email official@reia.diamonds or call +91 63605 80124 before placing it.

Please note:

• Delivery typically takes 7–21 business days, depending on the destination.
• We cannot guarantee international delivery dates because customs clearance times are outside our control.
• We do not ship to countries subject to trade restrictions or embargoes.
• Some pieces may not be eligible for international shipping under local laws.

Taxes, Duties and Customs

Within India. The price shown on our website is inclusive of 3% GST. There are no hidden charges; the price you see is the price you pay, subject to any additional charge for remote-location delivery, which we confirm with you in advance.

International orders. Orders shipped outside India may attract import duties, VAT, and other local taxes charged by the destination country. These are not included in the product price or the shipping fee, and the customer is responsible for paying them. We recommend checking your country's import rules before ordering.

Contact Us About Your Delivery

For anything to do with your order or delivery:

• Email: official@reia.diamonds
• Phone: +91 63605 80124
• WhatsApp: Message us
• Support hours: 10:30 AM - 11:00 PM
• Contact page: reia.diamonds/pages/contact

Please have your order number ready, as it helps us find your shipment straight away.

You're also welcome to visit any Reia store in Bengaluru, Coimbatore or Guwahati.

Related Policies

• Return & Exchange Policy: returning or exchanging a delivered piece
• Lifetime Exchange & Buyback Policy: upgrading or selling back, and reverse-pickup timelines
• Terms & Conditions
• Privacy Policy
• Cash Back Policy
• Fraud Warning & Disclaimer
• FAQ

Reia Diamonds may update this policy from time to time. Changes take effect when published on this page.

Frequently Asked Questions

Q.1 Does Reia Diamonds ship across India?

Yes. We deliver to addresses throughout India, including all major cities. Some remote PIN codes may not be serviceable or may carry an additional charge. Contact us to check before ordering.

Q.2 How long does Reia Diamonds take to deliver an order?

Delivery time depends on the type of order. Ready-to-ship orders are processed within 3 business days after payment, while customised existing designs take around 2 days to process. Made-to-order pieces generally take 5–6 days, and personalised pieces vary depending on the complexity of the design. After processing, transit usually takes 1- 2 days, depending on the order type and destination.

Q.3 How can I track my Reia Diamonds order?

Once your order ships, tracking details are sent to your registered email and WhatsApp number, and you can follow real-time updates from there. Tracking becomes available at dispatch. Your orders are also visible in your account.

Q.4 Is my order insured during delivery?

Yes. Every Reia order is fully insured in transit and shipped in secure, tamper-proof packaging through trusted courier partners.

Q.5 What should I do if my jewellery arrives damaged?

Photograph the packaging before opening it, photograph the item, and contact us within one day of delivery at official@reia.diamonds or call us at +91 63605 80124. Keep the packaging, diamond certificate, and invoice.

Q.6 Can I change my delivery address after placing an order?

Yes, if you tell us within 12 hours of placing the order. Contact us with your order number and the corrected address. Once an order has been dispatched, the address can't be changed.

Q.7 Does Reia Diamonds offer international shipping?

International delivery is available on enquiry. Costs depend on the destination country and applicable duties, so we quote them individually. Email official@reia.diamonds or call +91 63605 80124 before ordering. Delivery typically takes 7–21 business days, and customs times aren't guaranteed. Import duties and local taxes are the customer's responsibility.

Q.8 What happens if my order is delayed?

We'll let you know. Delays usually come from courier networks, holidays, weather, remote locations, or extended production on a custom piece. Contact us with your order number, and we'll chase it with the courier.