Shipping Policy

Réia Diamonds is committed to delivering your orders safely, promptly, and

with the utmost care. This Shipping Policy outlines the terms and conditions

governing our shipping processes. By placing an order on our website, you

agree to the terms set forth below.

1. Order Processing Time

1.1 General Orders

• All orders are processed within 3 business days after payment is successfully received.
• Orders placed on weekends or public holidays will be processed the next business day.
• The general expected delivery timeline is available at each product

page and the same will be considered for adherence

1.2 Custom and Personalized Orders

• For custom-made or personalized items, processing times may vary based on the complexity of the request. Estimated processing times will be communicated during order placement.

1.3 Delays

• Processing may be delayed due to unforeseen circumstances, such as verification issues or inventory shortages. Customers will be notified of such delays.

2. Shipping Options and Estimated Delivery Times

2.1 Domestic Shipping Within India

• Standard Shipping: 3–7 business days based on the pin code that has been specified. The shipping is based on the delivery partners and in case of any delays, the same will be intimated

• Express Shipping: Within 3 business days,

2.2 International Shipping

• Shipping timelines vary depending on the destination country and shipping method selected at checkout. Delivery may take 7–21 business days depending on location.

Important: Réia Diamonds cannot guarantee delivery timelines due to customs processing times in destination countries.

3. Shipping Fees

• Fees are calculated at the time of checkout

4. Order Tracking

4.1 Tracking Details

• Once your order is shipped, you will receive a notification containing your details

4.2 Responsibility

• While we provide information regarding the order, Réia Diamonds is not responsible for delays caused by carriers.

5. Duties, Taxes, and Customs Charges

5.1 Domestic Orders

• All applicable sales taxes are calculated at checkout and included in your total order cost.

5.2 International Orders

• Orders shipped outside India may be subject to import duties, VAT, and other taxes imposed by the destination country.

• Customers are solely responsible for these additional charges, which are not included in the purchase price or shipping fees.

6. Address Accuracy

6.1 Customer Responsibility

• Customers must provide a complete and accurate shipping address during checkout.

6.2 Corrections

• Changes to shipping addresses must be requested within 12 hours of placing the order.

• Réia Diamonds is not liable for delays, mis-deliveries, or losses caused by incorrect or incomplete addresses provided by the customer.

7. Shipping Restrictions

7.1 General Restrictions

• Reia Diamonds does not ship to P.O. Boxes, APO/FPO addresses, or restricted areas unless otherwise specified.

7.2 Country Restrictions

• We currently do not ship to countries subject to trade restrictions or embargoes

7.3 Prohibited Items

• Some items may be restricted for international shipping due to local laws

8. Lost, Stolen, or Damaged Packages

8.1 Risk Transfer

• Risk of loss or damage transfers to the customer upon carrier acceptance.

8.2 Reporting Damages

• If your package arrives damaged, notify us within one day of delivery. Provide photos of the packaging and item for evaluation.

8.3 Lost or Stolen Packages

• Reia Diamonds is not liable for stolen packages after confirmed delivery. For lost packages, contact the carrier or our support team for assistance.

9. Insurance

9.1 Complimentary Insurance

• All orders are insured during transit up to the point of delivery confirmation.

10. Refunds and Returns Related to Shipping

10.1 Shipping Costs

• Shipping fees are non-refundable unless the return is due to an error on our part

10.2 Returns and Exchanges

• For details, refer to Returns and Exchanges Policy

11. Contact Information

If you have questions or concerns about our Shipping Policy, feel free to

contact us:

Email: jacob@reia.diamonds

Phone: +916360480125

Business Hours: 11 AM – 7.30 PM IST

12. Policy Updates

Réia Diamonds reserves the right to update this Shipping Policy at any time without prior notice. Changes will take effect immediately upon publication on our website.

This Shipping Policy is designed to protect both the customer and Réia Diamonds. By placing an order, you acknowledge and accept the terms stated herein.