Réia products once returned under the 7-day policy: For in-store purchase: Date of Invoice. For online purchase: Date of Delivery. Will be refunded 100% of the value** per your payment source such as Credit Card / Debit Card / Net banking / Store credit.
Product returned would be inspected by authorized personnel at Réia warehouse / authorised personnel at Reia shop in shop / flagship store and a 100% refund would be initiated only in case the product is received back in a good saleable, marketable condition and is up to satisfaction of Réia, except in case of a manufacturing defect to be determined by Réia.
Good Saleable, marketable condition is as follows: Good saleable, marketable condition refers to the returned Réia product being in a state fit for resale or reuse without significant alterations or impairments.
Physical Condition: Free from visible damage, scratches, dents, or deformities beyond normal wear and tear.
Completeness: All components and parts, including stones, settings, clasps, or any attached elements, should be intact and in their original condition.
Cleanliness: The product should be clean and devoid of significant stains, marks, or discoloration.
Free from Alterations or Modifications: The product should not have undergone any alterations, repairs, or modifications by third parties other than authorized personnel, unless explicitly permitted by Réia's policies.
The customer must bring the product back to Réia within 7 days in case a manufacturing defect is found to avail the product return policy benefits.
Some examples of common jewelry issues that would not be considered manufacturing defects include: Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing. Prongs and precious metals, in general, wear over time and may require "building up" or restoration work as normal wear. Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Your warranty is void if: Réia determines that the product has been worked on or repaired by any party other than Réia's authorised Karigars. If the product forwarded to Réia is not manufactured by Réia.

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Product Return Policy

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