Product Return Policy

I. Eligibility:

• Réia products once returned under the 7-day policy

o For in-store purchase: Date of Invoice

o For online purchase: Date of Delivery

Will be refunded 100 % of the value** per your payment source such as Credit

Card / Debit Card / Net banking / Store credit

• Product returned would be inspected by authorized personnel at Réia warehouse

/ authorised personnel at Reia shop in shop / flagship store and a 100% refund

would be initiated only in case the product is received back in a good saleable,

marketable condition and is up to satisfaction of Réia, except in case of a

manufacturing defect to be determined by Réia

• Good Saleable, marketable condition is as follows:

• Good saleable, marketable condition refers to the returned Réia product being

in a state fit for resale or reuse without significant alterations or impairments.

The product should exhibit the following characteristics:

o Physical Condition: Free from visible damage, scratches, dents, or

deformities beyond normal wear and tear.

o Completeness: All components and parts, including stones, settings,

clasps, or any attached elements, should be intact and in their original

condition.o Cleanliness: The product should be clean and devoid of significant stains,

marks, or discoloration.

o Free from Alterations or Modifications: The product should not have

undergone any alterations, repairs, or modifications by third parties other

than authorized personnel, unless explicitly permitted by Réia's policies.

• The customer must bring the product back to Réia within 7 days in case a

manufacturing defect is found to avail the product return policy benefits

• Some examples of common jewelry issues that would not be considered

manufacturing defects include:

o Discoloration due to exposure to chemicals, make-up, swimming pools, hot

tubs or bathing

o Prongs and precious metals, in general, wear over time and may require

“building up” or restoration work as normal wear

o Bent, caught or worn-out prongs(s) allowing a stone to fall out or be lost

due to normal wear or other damage

o Lost stone or a stone has fallen out due to chipping or breaking caused by

normal wear or other damage

• Your warranty is void if:

o Réia determines that the product has been worked on or repaired by any

party other than Réia’s authorised Karigars

o If the product forwarded to Réia is not manufactured by RéiaII. Non-Eligibility:

• On orders that have been exchanged earlier under the 7 Day Exchange Policy –

You can exchange your design within 7 days for the full value only once. If you

wish to exchange the product the second time, it will be considered as a Lifetime

Exchange

• Special orders / custom order are final sale and are not eligible for return

• Shipping fees are non-refundable

• On products that have been engraved or personalized or customized

• Terms of rejection of return: If the product has been found to be tampered with

resulting in the product not being in a good saleable, marketable condition and is not

up to satisfaction of Re ia, then Re ia has the right to recover the cost of damages and

associated costs from the customer during the time of return / or refuse to accept

the return, in which case, the said Product shall be delivered to the said customer in

the original state. Re ia shall bear no further liability towards the said Product, in

case the return is rejected by Re iaIII. Requirements for the return:

Customer must return all contents of the package to Réia–

• Product

• Invoice copy (digital copy accepted)

The following items are to be returned if available:

• Product boxes

• Packaging (in marketable and saleable condition)

• Certificate of Authenticity***

***In case the customer is not able to produce the original certificate, the company will

send the jewellery for recertification. Any impending shipping and certification cost that

come from this exercise will be borne by the customerIV. Procedure for return:

a) Online return:

To request for return of the product under the product return policy one should follow

the steps mentioned below:

• Submit an e-mail to official@reia.diamonds for refund available in the Reia

website

• Basis the call back from our care executive, e-mail the care executive with

request for product return and pick up locations

• Customers should not return the product before receiving a confirmation mail

from us for the same

• Ready your jewellery in the original packing material along with the certificate

• Please collect an acknowledgement for the item being picked up (pickup receipt

on paper / photo of tracking number)

b) Offline return:

• Customer to provide all necessary documents as mentioned above to the

authorised Reia dealer

• Reia personnel to inspect product and verify certificate. On completion Reia

personnel to provide customer confirmation that product has been received in

good condition

• Customer to use confirmation for new purchase / refund request

• Refund request to be processed by Reia personnelV. Timeline for refund of return:

• The payment source (Credit Card /Debit Card / Net banking / Store credit) of the

Customer will be re-credited with the refund amount by Réia

• In case of a refund on product returns, the payment of the refund amount shall be

done via online bank transfer to the customer’s bank account within 21 business

days of receipt of the product upon approval by Réia authorised personnel

• All payments for the refund by the Company will be made through RTGS or NEFT

only.

• Payments shall be made only to the person/entity mentioned in the invoice issued

by the Retailer and carrying a valid Government Issue photo ID and valid

Certificate of the good.

VI. Quantum of refund: ***

• Where the return has been accepted by Réia, 100% of the invoice value shall be

refunded to the customer to the source account net of any discounts prevailing at

that time

• We reserve the right to modify this policy at any time, so please review it

frequently. Changes and clarifications will take effect immediately upon their

posting on the websiteDispute Resolution

In the event of any dispute arising between Re ia and the customer concerning the

assessment of the returned product, refund processing, or any other matter related to

this return policy, both parties agree to attempt to resolve the issue amicably through

mutual discussion and negotiation. Should an amicable resolution not be achieved, both

parties agree to submit the matter to mediation or arbitration in accordance with the

laws of India, as per the jurisdiction of the competent courts in Bangalore. Both parties

consent to resolve any disputes in good faith through these alternative dispute

resolution mechanisms rather than resorting to litigation.

Striving Excellence

At Re ia, we prioritize clear and transparent communication with our valued customers

throughout the return process. Upon initiation of a return request, our dedicated

customer care executives will provide prompt assistance and guidance via email or

phone communication. Once the return request is received, our team will keep you

informed about the status of your return, including confirmation of product receipt,

assessment, and refund processing. We strive to ensure that you are updated at every

stage of the return process, aiming for a seamless and satisfactory experience. Should

you have any queries or require further assistance, please feel free to contact our

customer support team via official@reia.diamonds, and we will be delighted to assist

you

Re ia reserves the right to change the terms and conditions for any specific scenario or

individual customers at any given time