Réia offers a 100% exchange policy to its customers.
Products returned for exchange must pass evaluation by Réia's Quality Assurance Department to ensure they are free from damage, wear, alterations, or resizing beyond normal wear and tear. Only products meeting the Quality Assurance criteria for good saleable, marketable condition are eligible for exchange.
Purchase Location: Lifetime exchange is applicable solely for products sold within India, subject to review by the Quality Assurance Department. Products sold outside India are not covered under the lifetime exchange policy.
Good Saleable, Marketable Condition: Physical Condition: Free from visible damage, scratches, dents, or deformities beyond normal wear and tear. Completeness: All components and parts, including stones, settings, clasps, or any attached elements, should be intact and in their original condition. Cleanliness: The product should be clean and free from significant stains, marks, or discoloration. Free from Alterations or Modifications: The product should not have undergone alterations, repairs, or modifications by third parties other than authorized personnel unless explicitly permitted by Réia's policies.
The decision by the Quality Assurance Department is final and binding for any Lifetime Exchange requests.

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Lifetime Exchange Policy